Last updated: July 15, 2026
Star Picks are digital analytical content delivered immediately. Once you have viewed the content unlocked by a pass, that purchase is non-refundable, because the content cannot be returned.
If a match covered by a single-match pass is cancelled before you have viewed the associated Star Picks, you may request a refund for that pass. Postponed matches are honored when rescheduled.
Weekly passes renew automatically each week. You may cancel at any time to stop future renewals; the current period remains active until it expires. Partial-period refunds are not provided.
Refund Request Window and Process: To request a refund for an eligible cancelled match (as defined in Section 2), you must contact us at support@jointoppick.com within seven (7) days of the official announcement of the match cancellation.
All valid refunds will be processed through Paddle.com, our Merchant of Record. Please allow 5–10 business days for the refund to reflect on your original payment method, subject to Paddle’s processing times and your bank’s policies. Refund requests made outside of this 7-day window will not be honored.